Smartourism NEWS April '17

Attention inbound operators and wholesalers!

The rates to 2018 are on the rates page. Note there are a few updated rates sheets! We are currently working on the rates to 2019. Click on the RATES button to go the rates page. If you require the password, please email

April 2017

Queenstown Wine Trail

  • Two new luxury model vehicles, perfect for private tours or small groups are our latest additions to the fleet: 2015 Holden Commodore SSV V8 – Full leather interior with plenty of leg room for comfort.
    2016 Mercedes Valente – Luxury 7 seater vehicle designed small groups who like to travel in style.
  • A new video promoting the Daily Tours  (see below) has been produced using a drone. Watch till the end to view the surprise visitor checking out the drone! (see below)

Click here for more info on Queenstown Wine Trail's products.

April 2017

Welcome Rock Trails - Garston (45 mins south of Queenstown) now Qualmark Endorsed

Welcome Rock Trails are excited about their guided walks and mountain bike trips, and overnight packages now being Qualmark Endorsed/Enviro Bronze!

For the travel trade, Qualmark provides:

  • Independent assurance that your clients will receive quality tourism experiences
  • Validation of insurance and other regulatory requirements
  • Internationally recognised star grades so you know what you're selling
  • Automated updates to quality ratings and categories to keep your inventory relevant
  • Increased customer satisfaction

Click here for more info on Welcome Rock Trails!

April 2017

New Product for 2017/18 summer: Mount Cook Heli-Snowshoeing (in partnership with Helicopter Line)



- Two scenic helicopter flights in the Mount Cook region
- Incredible mountain, glacier and lake views
- Up to 2 hours snowshoeing on a remote mountain
- Professional and experienced guides and pilots
- All equipment provided (boots, snowshoes, trekking poles, snow gaiters, rain pants and a warm jacket)


Click here for more info on Mount Cook Heli Snowshoeing. 

April 2017

Hump Ridge Track - Fiordland National Park - photo of the season!

The Hump Ridge Track has had a fantastic season - more and more people people are enjoying this fantastic 3-day (guided or unguided) walk.

Click here for more information on the Hump Ridge Track.

Shayne O'Connor (Trail Journeys) and Jason Dunds (Getaway Show)
Shayne O'Connor (Trail Journeys) and Jason Dunds (Getaway Show)

April 2017

Trail Journeys - Central Otago - on Australian Getaway Travel Show & a new trade product


The Australian Getaway Travel Show filmed Trail Journeys' Clutha Gold Trail in April 2017 with Shayne. The show will air on Australian TV this year. 


NEW Trade Product: 3-day package for the combined Roxburgh Gorge and Clutha Gold Trails. 


Click here for more info on Trail Journeys.

April 2017

Radfords on the Lake - Te Anau - achieves 5 Star Qualmark Gold


Award-winning (and number 1 on Tripadvisor) Radford on the Lake are very happy with their new Qualmark 5 Star /Enviro Gold.


Also new is a nice little touch of NZ handcrafted chocolates that they add to guests rooms if they are celebrating a special occasion - agents just need to let them know when making the booking and these will be in the room.

Click here for more info on Radfords on the Lake.

Driftwood Retreat & Eco-tours - Sunset over the Wairau Lagoon
Driftwood Retreat & Eco-tours - Sunset over the Wairau Lagoon

April 2017

Strong season for Driftwood Retreat & Eco-Tours - near Blenheim, Marlborough


Driftwood Retreat & Eco-tours has enjoyed a strong season. Above a stunning photo of one of the fabulous kayaking tours on offer.

Click here for more info on Driftwood Retreat & Eco-Tours.

New Tussock Country Glamping tent at Knobs Flat/Fiordland National Park
New Tussock Country Glamping tent at Knobs Flat/Fiordland National Park

April 2016

New custom-designed glamping tents for Tussock Country Glamping (Southland)


Tussock Country Glamping have designed their own glamping tents. These new tents are more suitable for the Southland weather; they are one piece so the elements cannot get in. They are also quicker to erect and are made in New Zealand (Nelson) with very heavy duty canvas. 

Click here for more info on Tussock Country Glamping.

Smartourism NEWS February 2017

February 2017

Totally Tourism Limited purchases 50% of Alpine Guides (Aoraki) Ltd. (Mt Cook Glacier Helihike)

Totally Tourism Limited (TTL) is part of the “Skyline Group” and a leading NZ company in the tourism industry. Alpine Guides already had a significant working
relationship with TTL through our partnership in the Mount Cook Glacier Helihike. The operation has worked very well to date and together with The Helicopter Line staff we have a great working team.

We have also had a very long association with The Helicopter Line (owned by TTL) with our winter operations. Mount Cook Heliski has a 20-year concession held
jointly between THL and Alpine Guides. At Methven Heliski (operated by Alpine Guides), THL has supplied aircraft for the past 30 years.

This change in ownership is a logical fit for both businesses and we look forward to a successful future.


For more information , click here to go to the Mount Cook Heliski Page.

February 2017

Ignition Self Drive introduces a Lamborghini Gallardo Spyder and Audi Q7 to their fleet (Queenstown)


Our Lamborghini Gallardo spyder gives our clients another convertible option and is the first super car in our fleet. It attracts a lot of attention and has had our clients smiling from ear to ear. We have also added an Audi Q7 which gives another luxury option for families or those travelling with a large amount of luggage. The Q7 is high in the comfort stakes and is perfect for touring the country.


For more information and to view the other luxury cars, go to the Ignition Self Drive page.

February 2017

New product: Glamping at Welcome Rock (Garston, 45 mins south of Queenstown)

Two Southland operators; Welcome Rock Trails and Tussock Country Glamping have joined forces in a great new package: Glamping at Welcome Rock. It includes a fully guided walk to the glamping tent on the Welcome Rock Trail and all meals are provided. It's set on a private high country station, so totally private and safe.

Click here to the Welcome Rock Trails page for more info.

Roxburgh Gorge Cycle Trail with Clutha River
Roxburgh Gorge Cycle Trail with Clutha River

February 2017

Trail Journeys to attend TRENZ 2017 (Central Otago)

Alana Rabette, Trail Journeys' Marketing Manager will attend TRENZ this year and would love to catch up with wholesalers, inbound operators and Tourism New Zealand staff to update you on Trail Journeys' new products.


Trail Journeys is one of New Zealand's most established cycle trail operators offering guided tours. Trail Journeys offers 1 day and multi day packages on the new Roxburgh Gorge Trail.

For more info, go the the Trail Journeys page.

February 2017

New 'Mad River' canoes for Driftwood Retreat and Eco-Tours clients (near Blenheim, Marborough)


Driftwood Eco-tours now have ‘Mad River’ canoes available for our tours as well as stable double and single kayaks. Canoes are great for families wanting to have fun and learn while on the river.

Click here for more info on Driftwood Eco-tours in Marlborough, South Island (near Blenheim)

February 2017

SHPG Ice Driving filling up fast for this winter (near Wanaka)


The Premium Ice Driving experience that started a couple of years ago at the Southern Hemisphere Proving Grounds between Wanaka and Queenstown has proven to be a huge success. There are only a few spots left for the July/August 2017 season.

If you have clients (C&I market or small groups) who are interested in this unique product (yes, really unique; it's the only place in the southern hemisphere where you can learn how to drive on snow and ice!), don't hesitate to contact Steve Gould soon!


For more info, click here to go to the Ice Driving page!

Jude McMillan from Chalet Queenstown took this photo of Lake Alta (Remarkables Mountains) during a walk.
Jude McMillan from Chalet Queenstown took this photo of Lake Alta (Remarkables Mountains) during a walk.

Smartourism news December 2016

Smartourism NEWS Dec 2016

Dec 2016
NEW: Radfords' guests have unlimited gym use!

Any guests staying at Radfords on the Lake can enjoy unlimited gym use on us at the local Te Anau Gym "521" Monday - Friday 8am - 8pm** See Kerri at Reception on Check In for directions and code.
For more info, go to:


Dec 2016

News for Chalet Queenstown and the Historic Stone House:

  • John Oaten has joined the team, formerly of Matakauri Lodge. 
  • Chalet Queenstown: new dining room furniture and new balcony furniture
  • Chalet Queenstown is Trivago 2017 Top Hotel Winner
  • 9.3  for the Historic Stone House
  • 9.5 rating for Chalet Queenstown

For more info, visit:

Dec 2016

Driftwood Retreat & Eco-Tours' new kayaks for guests. We now have two gorgeous Indian style, double canoes with wooden paddles. Anyone who stays at our accommodation can hire these for $40 per person for a half day to use in our nearby river (Conditions apply).

Driftwood Retreat & Eco-Tours, Blenheim, Marlborough.

Dec 2016

Queenstown Wine Trail - new 2016 Mercedes Valente.

The newest addition to the fleet is a brand new 2016 Mercedes Valente – it can seat up to 6 passengers. Perfect for our private tour market! Queenstown Wine Trail has the newest fleet of vehicles in Queenstown and is the original wine tour company (23 years!)

2016 NEWS

October 2016
NEW: Ignition Self Drive Adventures - Queenstown

Ignition Self Drive Adventures offer luxury car hire in the Queenstown area. We specialise in high end sports cars and have luxury 5 seater options available. We are offering the chance to experience driving amazing vehicles on some of the best roads, featuring some of the best scenery in the world. You will not find cars of our standard anywhere else in the South Island.

Click here for more information on the cars we have available for hire.

Smartourism News September 2016

Ski the Tasman - Arguably the most spectacular ski experience in the Southern Hemisphere!

This is the first winter that Ski the Tasman is operating as a product sold through trade. Ski the Southern Hemisphere's longest Glacier - with spectacular views of Mt Cook.

Click here to read all about it! The season to experience this fantastic product is at least till the end of September!

Here is an image of the Oak Stave Tasting platter that our clients get on our Wine & Food Sampler Tour. 5 tasty dishes that are matched with 5 Wild Earth wines.
Here is an image of the Oak Stave Tasting platter that our clients get on our Wine & Food Sampler Tour. 5 tasty dishes that are matched with 5 Wild Earth wines.

Queenstown Wine Trail's Wine & Food Sampler tour is now running all year round and is proving to be one of most popular tours.

Let us deliver an unforgettable taste of wild sophistication in the heart of the Central Otago’s wine region. This afternoon tour lets you experience quality wine and food, with wine barrel cooked tasting dishes including both traditional and wild foods. Your lunch at Wild Earth is expertly matched with the best of their wines on offer. The wine tour then takes you back through the scenic Kawarau Gorge taking in the wonderful views of mighty Kawarau River before arriving at New Zealand’s largest underground wine cave where you will hear lots of wine stories whilst savouring premium wine. Your afternoon is complete after a delicious cheese tasting at Gibbston Valley.
Click here for more info on Queenstown Wine Trail.

Driftwood Ecotours - Kayaking on the Wairau Lagoon. Check out the new video of stunning images taken by tour guide, owner and photographer Will Parsons.

Driftwood Ecotours offers boutique accommation and Kayaking tour and packages near Blenheim, Marborough. They are also part of the NZ Birding Network. Click here for more info.

Browns Ski Shop's high quality ski rental gear

Browns Ski Shop continues to ensure that it has great functional and good looking rental clothing for their guests.  This year much of the rental clothing is all brand new.  It is made by Karbon – uniform providers to the NZ Olympic Ski Team.  Their gear is also laundered and re-proofed after every rental.  The sizes available range from XXS to 5XL, so everyone can be sure to be warm, dry and looking good on the slopes.

Click here for more info on Browns Ski Shop.

August 2016: Welcome Rock Trails' adventure with Pink Bike. (Garston - Southland)


Pink Bike is one of the world's largest online communities/blogs for the latest in cycling and mountain biking news, freeride videos, photos, events and more.

They came for a mountain bike adventure at Welcome Rock Trails.

Click to view their amazing photos:

Click here for more information on Welcome Rock Trails, guided walks and fantastic high country accommodation packages.

New package: Tussock Country Glamping at Welcome Rock Trails.


Glamping at Welcome Rock Trails offers an overnight trip with a difference, this is a unique luxury camping experience. Close to nature with all the functional benefits of a hotel and the nostalgia of a campsite. This is glamorous camping “glamping” in a spacious yurt style Lotus Belle Tent.

A comfortable bathroom is provided.

For more detailed information, click here.

The rates sheet has all the detailed information. If you need a password to the rates page, please email:


Aug 2016: Explore the Otago Central Rail Trail with Trail Journeys!

With Spring just around the corner here is a photo of what people can expect to see over the coming months.  Beautiful snow capped mountains, amazing scenery as well as some cute lambs out there on the trail. The weather has been perfect lately for cycling so a great time to get out there and explore the Rail Trail and Central Otago.

For more info, click here.

Check out the new Radfords on the Lake video - it provides a good overview of this lovely 5 star Qualmark accommodation in Te Anau, Fiordland. Note that all units are now refurbished.

For more info on Radfords on the Lake, click here.

Vertigo Bikes Gravity Shuttle - Queenstown - getting ready for summer!

Here’s a taste of summer to come on the trails Vertigo uses for their renowned ride, The Gravity Shuttle.  Not a new product for advanced riders, but one of the most popular for sure!

Click here to check out the Vertigo Bike options.

Matt Jones
Matt Jones

Ulva's Guided Walks (Stewart Island) attends British Bird Fair for the 7th time!


Matt  Jones (guide Ulva's Guided Walks) has been at the British Bird Fair – 19th to 21st August 2016, last weekend.  There was really good interest with a bookings coming already.  Over 20,000 people so far passing the NZ stand with other NZ Birding Network members.


Click here for more information on Ulva's Guided Walks on Stewart Island and Ulva Island Bird Sanctuary.


Smartourism NEWS May 2016

May 2016

Welcome Rock Trails - Garston - Southland in the media


Welcome Rock Trails features in latest "Life & Leisure Magazine" (NZ's Magazine of the year!). Click here to read the article!


Click here for more info on Welcome Rock Trails, guided walks, packages & mountain bike trail on private land.


May 2016 - Tussock Country Glamping winding down for winter.

Tussock Country Glamping is beginning to wind down as the cooler months start to creep in. We have taken a tent down from the High Country Sheep Farm. The tent platform made a great area for a picnic lunch whilst greeting Debby from Askja Reizen the Netherlands on a beautiful autumn day.

Click here for more info on Tussock Country Glamping Otago/Southland

May 2016: NEW PRODUCT: Ski the Tasman (by Alpine Guides, the same operator as Mt Cook Glacier Helihike).

This fantastic product is now being sold through inbound and wholesale channels. A totally unique experience; with your qualified mountain guide and a small group of adventurous skiers you will ski the 2 longest runs in the Southern Hemisphere outside Antarctica – between 8 to 10 km each.

Click here to read all about 'Ski the Tasman'!

May 2016

3 new products for High Country Horses (Glenorchy - Queenstown)


(2  days/1 night)  NZ$ 675.00 per person
Includes all transfers from Queenstown, meals, accommodation, extra gear, horses and guide.
We can also offer up to a 4 DAY/3 NIGHT ride for those that wish to extend their experience. This is charge at 550.00 per extra day up to four days.  We have up to 100,000 acres of pristine country to ride on, in the most beautiful part of New Zealand.  


MOUNTAIN HIGH, RIVER DEEP (Full Day Ride -  5-6 hours riding time)  NZ$375.00 per person
Includes all transfers from Queenstown, Extra gear, guide, horse and a packed lunch. 

ISENDGAURD -  LORD OF THE RINGS (1.5 hours riding time) Ex Queenstown NZ$195.00 per adult, NZ$185.00 per child Max weight 100kg
Includes all transfers from Queenstown, guide, and horse.


Click here for more detailed information. 

trivago Top Hotel award

Chalet Queenstown wins Trivago Top Hotel Award

Get a natural high on your next holiday – perched in the most beautiful mountainous locations in the world, these accommodation options are set in stunning natural surrounds and offer views from alpine peaks to tropical rainforests and desert landscapes.

They’re perfect for outdoorsy types who love a good hike, frolicking in green pastures, or alternatively, an epic cable car ride. You read that right – each hotel is within reach of a gondola so you can smooth-sail over plunging valleys and mountain slopes. (It’s definitely not for vertigo-sufferers!)

Click here to view the complete article.

For more information on Chalet Queenstown, click here.

May 2016: New Product by Trail Journeys: Otago Central Rail Trail: 4 Day– 3 Night Luxury Independent Tour Total minimum cycling distance 150km

This independent cycle adventure is a 4 day/3 night tour on the Otago Central Railtrail. You will cycle 3.5 to 4.5 hours per day on a vehicle free trail with an easy gradient. Reward yourself after a days cycling each night in lovely double/twin share luxury accommodation where you can sit back, relax and reflect on the days ride. You will pass through some amazing scenery whilst riding over viaducts, through tunnels and experiencing wonderful cuisine and meeting colourful local people. Adding to your Railtrail experience is a guided tour through the historic goldmining township of Naseby where you will also try your hand at curling which is always a bit of a laugh and great fun. Finish off this wonderful tour with a train ride to Dunedin through the spectacular and scenic Taieri Gorge.

Click to download the new Luxury Independent Cycle Tour flyer
2016 4 Day - 3 Night Luxury Independent
Adobe Acrobat Document 327.0 KB

May 2016: Radfords on the Lake - 5 Star Te Anau Accommodation. NEWS:


Live Webcam on website

We have recently had a webcam installed and this live streams to our website home page so anyone can see what is happening on Lake Te Anau from our complex. Check it out on


Drone Video

We have also had a drone video taken of the complex check it out on our home page.


Tourism Operator of the Year Award

Radfords on the Lake wasawarded the AWS Legal Tourism Operator of the Year 2015 award by Destination Fiordland. 


Radfords on the LakeTrip Advisor Accolades:
2015 Certificate of Excellence
2015 Hall of Fame
Greenleaders Silver Award
All Studios have now been completely refurbished! For more info, visit

May 2016

Arrowfield Apartments - Arrowtown - basking in autumn colours...

For more info, click here.

Queenstown Wine Trail News for winter 2016
Join Queenstown's original wine tour company for wine tasting in New Zealand's foremost wine regions, Queenstown and Central Otago. Relaxed, friendly small group tours with knowledgeable local guides
We are now offering two daily Wine Tour options all year round:
Half Day Tours –offering tours either with wine and food match or without winery lunch included. Both tours include full wine presentations and tastings.
For more information on Queenstown Wine Trail, click here.


May 2016

Fishjet - Te Anau: New product for TRENZ: The Kiwi Great Outdoors Adventure

We have a new product for TRENZ - a locals day on the river with less emphasis on the fishing and more on exploring and walking the Kepler Track - go to:

Ted on his new bike (Ted is Tim's son - Tim is one of the Vertigo Bikes directors)
Ted on his new bike (Ted is Tim's son - Tim is one of the Vertigo Bikes directors)

NEW Kids' bikes for Vertigo Bikes - Queenstown


Vertigo Bikes now have Norco Kids bikes with full suspension & hydraulic brakes.  They have bikes with 16”, 20” & 24” wheels, so they fit kids from 5 years upwards.

For more info, go to:

May 2016: Browns Ski Shop – Queenstown:
NEW Carbon rental clothing

Browns Ski Shop is getting about 50 sets of brand new Carbon (as previously worn by the NZ Olympic Ski Team) rental clothing for the season.  Actually that is quite exciting!

Click here for more info on Browns Ski Shop - ski, snowboard, clothing etc. rental - the best!

May 2016: New accommodation photos for Driftwood Retreat and Eco-Tours

If you'd like the high resolution of these photos, please contact Rose Parsons:

Will and Rose Parson with their Award!
Will and Rose Parson with their Award!

April 2016:


Driftwood Retreat & Eco-Tours is the
Winner of the Westpac Marlborough Chamber of Commerce, Business Excellence Awards 2016!


For more info, visit:

To download the press release, click the link below.


Driftwood Eco-Tours win Chamber of Comme
Adobe Acrobat Document 293.3 KB

2015 News

December 2015: IMPORTANT: Product Changes for Trail Journeys - Central Otago

Trail Journeys have done a major product review. There are many changes, mainly to names of packages but also some rate changes, new tours and changed or cancelled product.

We no longer have a trade manual and all the tours will be listed independently on our Trade Section on our website which I am updating at the moment. If you are an agent, contact if you have not got an access number for this page and we can set them up with one.

The changed products &  rates can be accessed on the RATES page. If you need the password, please email

The product changes are in brief:
•    We have deleted the 5 day guided wine tour and are offering an option of a local wine tour run by Trail journeys in the tours which allow time to participate.
•    We have deleted the Wedderburn to Dunedin tour.
•    After this season the 4 day guided Mountains to Sea tour will revert back to a 5 day option the same as previous years
•    The 1 day Roxburgh Tour is now called The 1 day Roxburgh Gorge Taster
•    We have added another 1 day Roxburgh Gorge Tour called the Explorer
•    There is a new Roxburgh Trails package called the 3 Day Roxburgh/Clutha Experience
•    We have added a 3 day OCRT Experience independent tour
•    We have added a 4 day Luxury tour as well and are excited about this one.
•    2 day quickstop is now Omakau – Hyde highlights tour
•    The 2 day Wedderburn to Clyde tour is now the Wedderburn/Clyde Trailblazer
•    We also have a 4 day 3 trail experience taking in OCRT and the 2 Roxnburgh Trails.

All of the above plus the 1 day taste the trail packages are on the website trade access.

For more information on Trail Journeys, click here.

New van for Family Adventures - Queenstown

Family Adventures has upgraded their transport fleet with a new 4x4 Toyota Hiace van to make the journey into the amazing Skippers Canyon even more comfortable.  Their professional drivers will bring your guests along this historic road to the start of the rafting trip, while they focus on the astounding views and taking once in a lifetime photos.
For more info on Family Adventures rafting trips, click here!

December 2015: Radfords on the Lake – “Winners of the Fiordland Tourism Operator of the Year 2015”
Long-time locals Kerri and Steve James own and operate Radfords on the Lake which offers luxurious accommodation on the lakefront with stunning views of Lake Te Anau.  Over the years Kerri & Steve have worked hard to maintain a high standard which is reflected in the numerous national accolades they have received.  Over the last 12 months they have rebranded from Radfords Lakeview Motel to Radfords on the Lake and Kerri & Steve continue to manage the business and are great host’s ensuring guests have a wonderful and memorable Fiordland experience.  Kerri has recently completed a marketing boot camp and works hard at building relationships with inbound operators, activity providers and other tourism businesses.
Click here for more info on Radfords on the Lake - Te Anau - Fiordland.