Smartourism News

Retail & Nett rates to 2023/24 now online

If you are an inbound tour operator or wholesaler, email to request a password for the RATES page.

March 2022

Smartourism has registered for TRENZ Connect, this year's online TRENZ event.

For more info or to register, go to


2021 new products

We have several fantastic new products in the group. Click on each link for more info:

Feb 2021 News

New: Product Training Videos

We are using the Covid-19 period productively by producing 20-minute in-depth training video for each of the operators.

Go to the Product Training Videos page to view them! 
If you require the password for this page, please email me:

March 2020 news

March 2020

Magic March at Cascade Creek Retreat - Milton (near Dunedin)

This month we have a ‘never before offered deal’ at Cascade Creek Retreat – book ONE night to stay during the month of March 2020 and receive an extra night absolutely free!


We now have names for our two ‘Valais Black nose’ lambs – also known as the ‘Worlds Cutest Sheep' – meet Coffee & Cream! In January we held a competition via Facebook and asked for name suggestions, the person who came up with the best suggestion received a wonderful one night getaway at Cascade Creek Retreat. Photos attached.

Click here for more info on Cascade Creek Retreat.

March 2020

Lots of extras from next season at Cabot Lodge, Fiordland!


Cabot Lodge will be including a three-course chef prepared evening meal in all rates next season. In addition, we have a new hot tub on the property, nestled in the hillside overlooking Lake Manapouri and the Fiordland National Park, as well as e-bikes for guest use on the newly formed Lake to Lake Trail between Te Anau and Manapouri. 


Our rates for next season include:

  • An Arrival Drink
  • Evening Drink and Canapes
  • Three-course chef prepared evening meal
  • Breakfast
  • Complimentary Mini Bar (including beer, cider, wine and bubbles)
  • On-farm activity
  • Laundry Service
  • Hot Tub, and
  • E-bikes available for guest hire. 

Click here for more info on Cabot Lodge, Te Anau, Fiordland

March 2020

New product: Limousine Services Queenstown

I'm excited to present to you this high quality operator.

Limousine Services is the largest limousine company in the South Island with over 35 years’ experience in the industry. They are the only ‘owner operated’ company in the area solely dedicated to delivering and exceptional limousine service. 

Click here to

Lewis Benseman (on left), tour guide and owner of Hop on Beer Tours with happy customers.
Lewis Benseman (on left), tour guide and owner of Hop on Beer Tours with happy customers.

March 2020

Great second season for Hop on Beer Tours, Queenstown

Hop On Beer Tours (fully guided craft beer tours) is super happy about finishing our second summer.

With four breweries in town, we now have five different locations that we can visit and the scenery, still stunning as always. 

The local breweries have picked up more awards and we are looking forward to our Australian beer drinking friends coming to town to enjoy an awesome winter.

Click here for more info on Hop on Beer Tours.

March 2020

Kiwi Spotting on Stewart Island price reduction


Ulva's Guided Walks is announcing a reduction (yes, a reduction!) in rate for our very popular evening kiwi spotting tour at Mamaku Point conservation reserve.  From 1st April 2020 the retail rate is being reduced from $150 to $130 per person ($120pp nett down to $104pp nett).  


In choosing Ulva’s Guided Walks our clients help support important conservation projects at Stewart Island and further afield.  We sponsor Gadget the rodent detector dog (Conservation Dogs Programme) who lives at Stewart Island with her handler.  Gadget regularly patrol Stewart Island, Ulva Island and many other New Zealand islands to detect pesky rats and mice to stop them from killing our native birds.  In addition, for every person on our kiwi spotting tour we make a donation to the Mamaku Point Conservation Trust to help protect this predator-free area.


Click for more info on Ulva's Guided Walks


Merry Christmas wishes from all the members of the Smartourism Marketing Group!

Oct 2019 news

Oct 2019

Please note: Coronet Peak Tandem Paraglading and Hang Gliding pickup location in Queenstown changed.


The pickup is now in front of the Ivan Clarke Gallery, 39 Camp Street, downtown Queenstown (previously 37 Camp Street).


For more info on Coronet Peak Tandem Paragliding and Hang Gliding, click here.

August 2019 News

August 2019

New product: Cabot Lodge | Te Anau | Fiordland National Park

Cabot Lodge is a luxurious escape on the doorstep of world class hiking, kayaking, fishing, adventure activities, and the renowned Milford and Doubtful Sounds. 

This 5 star Gold Qualmark rated property accommodates up to 10 guests.

Click here for more info on Cabot Lodge.


August 2019

We did it! Hump Ridge Track chosen to be the next NZ Great Walk!


Last month, it was announced that the Hump Ridge Track is to be NZ's 11th Great Walk! This stunning 3-day guided walk is a must for anyone who loves hiking and the spectacular beauty of Fiordland National Park . It's certainly my favourite multi-day walk, and I've walked most of NZ's Great Walks.

Click here for more info on the Hump Ridge Track guided walk.

Click here to view the news on the Department of Conservation website.

This newsletter's theme: the people behind the businesses...


He aha te mea nui o te ao? 

He tangata! He tangata! He tangata! (Maori proverb)


What is the most important thing in the world? 

It is people! It is people! It is people! 

August 2019

Brown's Ski Shop - Queenstown: introducing "the Groms"!


Browns Ski Shop is Queenstown's highest quality Ski and Snowboard rental shop and its oldest. Local ski team kids are involved.. check out this cool little video!

Click here for more info on Browns Ski Shop.

August 2019

Coronet Peak Tandem Hang Gliding's video with owner & Chief Pilot Angus!


Get ready to fly! Check out this little video with Chief Pilot Angus. 

Below that is an overview of the whole team at Coronet Peak Tandem Hang Gliding & Paragliding.

Click here for more info!


Coronet Peak Hang gliding & Paragliding video :)
MP4 Video/Audio File 31.5 MB
Click to go to the About Us page
Click to go to the About Us page

Video: Introducing Lewis Benseman, owner/operator Hop on Beer Tours
MP4 Video/Audio File 6.5 MB

August 2019

Hop on Beer Tours' owner Lewis Benseman's video introducing himself.

Click here for more info on Hop on Beer Tours - Queenstown

August 2019

Introducing: the team at Ulva's Guided Walks - Stewart Island

Ulva Goodwillie
Ulva Goodwillie
Matt Jones
Matt Jones
Sandy King
Sandy King
Denise Hayes
Denise Hayes
Jules Retberg
Jules Retberg

Ulva's Guided Walks was established in 2000 by Ulva Goodwillie when visitors to Stewart Island began expressing a desire for guides to show them around Ulva Island bird sanctuary.  Ulva and her team of local guides are passionate about Ulva Island and the special place that the whole team calls home, Stewart Island.  Join them for a unique experience, learning about native flora and fauna, from a Maori and local Stewart Island perspective.  Half day, full day and evening tours are available.  The most popular experience is a morning Ulva Island guided walk through ancient podocarp forest, surrounded by bird song; closely followed by a birdwatching package to see rare and endemic land birds, seabirds and the iconic Stewart Island Brown Kiwi.  


Ulva Goodwillie (owner & guide) is an articulate, friendly, well-informed Stewart Islander who is passionate about her home and committed to giving visitors a special insight into Rakiura National Park's unique attraction, Ulva Island.  Ulva bears the name of the lovely island sanctuary situated in Waka o Te Wera (Paterson Inlet, Stewart Island), also the wildlife sanctuary of Ulva Isle in the Hebrides of Scotland. A highlight of her walking programme is a leisurely ramble which introduces visitors to Ulva Island's history, scenery and spectacular birdlife.


Jules Retberg (office manager) loves nature and wildlife although admits it’s not her natural habitat, as she grew up in the outskirts of London!  She is a self-confessed computer geek; a born organiser and administrator.  She uses her own experiences of worldwide travel to help Ulva’s Guided Walks’ clients make informed choices when planning what is often a once in a lifetime trip and make the best of their time at Stewart Island and Ulva Island.  Jules left the UK in 2007 and Stewart Island has been home ever since.  Outside of the office, Jules is a beachcomber and can be found at any one of Stewart Island’s stunning beaches, walking her dog and searching for natural treasures to photograph or write about.  


Matt Jones (guide) is originally from the UK and has lived and worked on Stewart Island since 2007 as a bird watching guide.  A mad-keen wildlife watcher from a young age, particularly birds, Matt’s obsession fortunately became his career.  With a UK list of over 400 birds and a New Zealand list topping over 200, his impressive world list continues to grow thanks to extensive worldwide travels.  However, Matt’s heart is firmly planted on Stewart Island and he likes nothing more than showing visiting birdwatchers rare and endemic birds of Ulva Island, seabirds and New Zealand’s iconic kiwi.  Stewart Island conservation work includes annual bird call counts, data gathering (Southern New Zealand Dotterel), and the Kakapo Recovery programme.  In 2011 he became chairman of the Ulva Island Charitable Trust which (with the Department of Conservation) works to keep Ulva Island open to the public and free of introduced pests.


Denise Hayes (guide) has a lifelong love of all things New Zealand but especially native birds and plants.  She was involved in both volunteer and paid work protecting the New Zealand environment prior to making Stewart Island her home in 2009.  Since then Denise has been involved in many aspects of conservation on Stewart Island ranging from the Kakapo recovery programme, kiwi monitoring, penguin counts, bird call counts, titi burrow and possum monitoring, and pest control.  She recently set up her own pest control business on Stewart Island.  Denise is an avid gardener and loves to fish, hunt, bird watch and tramp to remote parts of Stewart Island.  


Sandy King (guide) grew up on Stewart Island and was involved in the early concept and planning to eradicate Norway rats from Ulva Island in the 1990s.  Her career path is firmly rooted in conservation and wildlife with a particular interest in islands.  Sandy has been involved in pest eradication projects at Campbell, Codfish and Macquarie Islands and is now part of the Conservation Dogs Programme as handler of Gadget, a rodent detection dog.  Sandy and Gadget travel around New Zealand detecting rodents and promoting island biosecurity, as well as utilising their expertise at home on Stewart Island and Ulva Island.


Click here for more info on Ulva's Guided Walks. 

Heather McDonald & Lance Benseman (owners Qtown Wine Trail) and Andrew Bisset, Manager
Heather McDonald & Lance Benseman (owners Qtown Wine Trail) and Andrew Bisset, Manager

August 2019

Queenstown Wine Trail's team

Our team is made up locals who enjoy great wine and tasty food but more importantly who love to host people.


The beauty of guiding in Queenstown is that you get to meet all types of people from all over the world and you never know what your clients are going to be like until you meet them.

Lance, owner and senior guide, has been showing people around the Queenstown wineries for 27 years and still has the passion to make it memorable. Here is a review we received just yesterday from a client on our Wine Hopper Bus – “We had a wonderful day on this trip, Lance our guide was just fantastic. His local knowledge added enormously to our great experience. What a lovely person, friendly helpful, informative, the man was made for this. He is a pure natural, I would highly recommend Wine-hopper Queenstown to visitors to the area - Rita”


Click here for more info on Queenstown Wine Trail (group & private wine tours)

August 2019

At Cascade Creek Retreat (Milton, near Dunedin), the world's cutest sheep are part of the team too!

In spring this year, we are very excited to bring some ‘new additions’ to our Qualmark 5 Star Enviro Gold Retreat for our guests to enjoy! We will be welcoming the very unique and special  ‘Valais Black nose’ lambs – also known as the ‘Worlds Cutest Sheep’. 


These lambs are not widely found in NZ and therefore offer a very unique experience for our guests during their stay. The sheep with their lambs will be located directly next to the Retreat and there will be food at the Retreat for our guests to take and feed, visit, and generally enjoy these beautiful animals throughout the duration of their stay.


Click here for more info on Cascade Creek Retreat.

August 2019

Arrowfield Apartments - Arrowtown: Introducing the Julian family...

This is Teresa, Scott, Pippa age (8) & Rosa (3). 

Why do we love running our business? 

Sharing our beautiful environment and ensuring our guests have an amazing stay is our priority.

We also love running Arrowfield as it provides the flexibility for us to spend time as a family no matter what day of the week. We also have the flexibility to be able to take a couple of hours off during the day to go skiing or for a mountain bike. 


Click here for more info on Arrowfield Apartments, Arrowtown


August 2019

Introducing the team at Wanaka Water Taxi & 4x4 Explorer: 
(left to right) Brent - Krystle - Charlie - Dom - Kyle

Brent – Owner & Skipper

Brent has been a boat skipper for 25 years. Working in the New Zealand tourism industry he started driving boats around icebergs at Mt Cook and has driven jet boats in Queenstown, Taxis in Abel Tasman, sailed his own yacht through the Pacific and guided rafts down rivers in New Zealand and Japan. An avid climber and skier he has climbed Mt Cook twice and pursued his climbing passion to places like China, Russia, Greenland, Europe and the US.

He is passionate about the Wanaka area and loves being out on the lake or up in the mountains. He enjoys hearing of others travel adventures and is happy to share his experiences and knowledge of the local area with you.


Krystle – Sales & Marketing Manager

Originally from the Netherlands, Krystle came to Wanaka in 2009 to teach skiing. After alternating winters between New Zealand and Austria for a number of years she eventually made Wanaka her home.

Krystle loves being in or on the water and enjoys nothing more than a long swim in the cool clear waters of Lake Wanaka.

Mou Waho Island is her favourite place in Wanaka and when not manning the office she can be found stowing away on one of our boat trips to the island.


Charlie – 4×4 Guide

A born and bred kiwi, Charlie grew up holidaying in the region, and has lived in and around Wanaka for the last 10 years. Coming from a professional services background, predominantly based in our larger cities, he was attracted to Central Otago due to its wide open spaces, beautiful scenery and pristine environment. An experienced off-roader, Charlie spends a fair chunk of his precious spare time exploring the rivers, lakes and mountains the region has to offer, and taking the opportunities they provide to pursue his love of fishing, hunting and the great outdoors generally. Charlie enjoys nothing more than showing off our amazing landscapes, and welcomes you on board to share a unique and unforgettable experience in our high country.


Dom – 4×4 Guide

Originally from sunny Nelson, Dom now calls Wanaka home. A life spent on the ocean and in the hills lead him to Wanaka and it’s surrounding landscapes back in 2014. Coming from a photography background, Dom has a deep appreciation for the diverse landscapes and stunning colours that Otago has on offer. An active rock climber, snowboarder and mountain runner Dom enjoys sharing his appreciation for the region and offering his photography knowledge.


Kyle – Skipper & 4×4 Guide

Kyle has been working and playing on the sea since child hood having lived in Oban a small fishing village on Stewart Island all his life. Working in the aquaculture industry on salmon, mussel and oyster farms and commercial fishing industry. Kyle is an avid hunter fisherman and mountain biker. Having recently relocated to Wanaka with his young family he is enjoying the amazing climate and outdoor activities the region has to offer.

July 2019:
NEW PRODUCT: Coronet Peak Tandem Hang Gliding and Paragliding


Coronet Peak Tandem Paragliding & Hang Gliding was founded in 1999 and offer spectacular paragliding and hang gliding flights from Coronet Peak, Queenstown.

Click here for more info.


May 2019:

NEW PRODUCT: Hop On Beer Tours - Queenstown

Join Hop on Beer Tours and enjoy a half day out and around Queenstown like no other! 

Get picked up around 11:50am and take a trip outside of Queenstown’s CBD to try award-winning local beers in our up and coming craft beer scene. This fully guided tour will take you past historic Arrowtown before going through the scenic Gibbston Valley and heading back towards Queenstown passing the beautiful shores of Lake Wakatipu. 

Click here for more info on Hop on Beer Tours.

News February 2019

Queenstown Wine Trail's new Wine Hopper Bus proving popular this summer!


Hop on and off at iconic Queenstown wineries and enjoy the best 9 wineries of the Gibbston wine region at your own pace with an all day ticket on the Wine Hopper Bus


We have new wrist bands for our “Wine Hopper Bus” clients to be identified as they roam around our wine region experiencing our stunning Pinot Noir!

For more info, click here.


Browns Ski Shop - Queenstown 
Are you interested in a early bird campaign?


If you’d like to offer an early bird deal to your clients, contact us & see if collectively we can come up with something that will work for you and us. 



Contact Ant Casey now for more details:


For more info on Browns Ski Shop, click here.